A Unique Approach

It appears that many customers have negative experiences with consultants. An often-heard complaint is that the interpretation of the assignment is being steered in a direction that’s more favorable to the consultant. As a result, the way the work is being executed matches well with the expertise of the consultant, but less well with the wishes and needs of the client. Also, many consultants have a tendency to offer a number of additional activities that were not requested, either as integral part of the original contract, or as a recommendation for a follow-up project.

Other frequently mentioned problems are poor communication, poor documentation of events and any problems, the lack of a contact person, and not taking complaints seriously. All this results in the perception that the consultant is too expensive for what is being delivered, has too little knowledge to properly interpret an assignment, and is unable to fulfill the expectations about the quality of their product. Ultimately, the customer remains dissatisfied.

Unlike many other organizations we adopt a non-departmentalized system, allowing us the flexibility to your particular needs. Solid Statistics! offers tailor-made service: no fixed research "packages" which compel clients to purchase not only data analysis services, but – for example – also the data collection activities or the drafting of a research design. We are service oriented and have a good ear for your specific needs. Our services are always customized to your unique requirements.

We are pleased to prepare formal proposals from written briefs, or to offer help, advice and constructive suggestions. We are committed to providing an optimum quality of service at competitive rates, representing unbeatable value for money. Paramount importance is placed upon delivering accurate and timely results.

We believe our distinguished and distinctive style is regarded as unrivaled in terms of quality and cost-effectiveness by our clients.